Here at LINK, we strive to provide our customers with the best technical service and support. One of the ways we do this is with Bomgar – an advanced remote support software. Bomgar enables our software engineers and service technicians to efficiently solve problems remotely over the web.
The basis of remote support is our ability to see and control your computer from our office. With Bomgar we can see your screen and fully interact with your desktop in minutes. Whether you need help running ProLINK or LabLINK, or simply need to troubleshoot an error message, our team can directly access your machines and pinpoint the issue quickly.
The greatest benefit is that now instead of sending a service technician to your location, we can address most issues simply by logging onto your computer. Problems can be fixed in an exponentially smaller amount of time -enabling us to get you back in business as soon as possible. The cost of this type of support is less expensive than an on-site service call. This increased efficiency saves you time and money! Our goal is to ensure our customers are able to get full functionality out of their LINK machines and software. Bomgar helps us do that.